Fido - My choice

As my ROGERS contact was coming to an end, I started searching for a new, better, service provider.

I was filled with hope and the promise that the Canadian service provider landscape has changed, more providers, more competition, prices are lower and the actual service is better and hopefully the customer services as well.

Now with over a dozen potential mobile service providers/carriers in my region - I started writing out the good/bad of each and every of the 13 providers I could find, I researched for info on the net and considered what I am interested in... so to cut a long story short I really liked Fido the most out of ALL the providers I looked at, for the following reasons:

• 2 year contract (as opposed to 3 with EVERY other provider!)
• Billing by the second (as opposed to billing by the minute with EVERY other provider!)

Anyway the rest of the features were also included, such as No Activation Fee and No Service Charges (many others provided these too) and the usual things like daytime minutes armed with a new billing by the second I can afford to have LESS! a bit of texting, and of course unlimited evenings and weekends.

I'm sold, because of the unique features and the usual ones, I went a head and got it!

The funny thing is, yes they are owned by Rogers now but if they provide such a significantly better service why should I care, I mean yes we all hate rogers and want them to go bankrupt the fact is they over charge the customers, have shitty customer service and no moral conscience but that's precisely why they are doing so well and will not be bankrupt for quit some time....but that's another post

So to balance out the rest of the more negative posts this one is actually THINGS TO GET!

Great job fido, good service, good price, and unique features. Thank you and lets hope everything goes well...

First bill came in and I had a critic about that HERE

Fido - small but big thing

So you know Why I got Fido and I received my first bill around Sep 11 (funny eh) but the point is the simple , small over charge that I KNOW other companies are doing too.

I sure hoped that FIDO was a little different, but Since the features I really liked a lot and I have a very small monthly bill comparing others

so I decided after a quick inquiry that I will not wast more time on this and just pay them.

Glad to say I had no issues ever since (yet) so I decided it's part of doing good business after all...

Believe me understanding a service providers logic is not always easy, if you ever dealt with ROGERS or BELL you know what I'm talking about!

But I did my best to understand this and decided it's acceptable although I was angry at first and just a note to ANY business out there, you NEVER want your customers unhappy because of you
SPECIALLY in the first payment they make to you!!!!
That your lively hood your messing with!

Heres what they do: my transfer from Rogers to Fido was on a date, for simplicity lets say the first of the month, therefore logically this should be my billing period and charge me my amount, $20 this month until the first of the next month... well guess what the billing period is pushed a few days further up!
OK this is not a big deal right, they charge me for PARTIAL monthly well we can see how this charge is unavoidable if the idiots decided not to make the day I moved to you be my billing period DATE!!!???!!!

as to why I never got INFORMED OF THIS I never received any response, the other interesting unanswered (also unasked - i gave up) question is Why do you do this in the first place????

I mean that's a worst case scenario, you don't tell me that I have LESS minutes, LESS text then my plan provides because for some reason (?) you decided to move my billing period and give me a partial charge,,,,,,,

again I am still not getting this and DON"T even consider telling me that you have to wait for the system because COME ON give me a freaking break and don't yank my chain, I work in IT and I know we have the processing power, bandwidth capacity, electric capacity and all the other components

there's no possible way on earth that on this same day the entire Canadian population decided to switch from their carriers to FIDO or ANYONE ELSE for that matter....

YES YOU BELL, I know bell does this and they did this just as I switched FROM Rogers TO Fido, my father switched from Rogers to Bell (against my advice and you will find out later why this was a terrible mistake) and they did the same exact thing!!!

Anyway I hope this gives you clear enough picture what we go through with our carriers,

but I still 100% perfectly fine with Fido right now, most likely if this continues I will renew for another 2 years after this two year contract

(only provider in the country to give normal priced phones with two year contracts, all the rest have gone insane, but we knew that a long time ago right?)

And finally, I will still not consider them a thing to avoid because lets face it unless you have a special situation you cannot avoid getting a personal cell phone these days, i mean who needs home phones anymore?

Internic dot ca

OK like the old school Network Solutions companies they seem to have been around for a very long time...

But that's not always a good thing, in fact it's probably a bad thing in most cases as I noticed from my experiences...

To the point: if you plan to get some kind of internet services, say purchase a new domain name, domain name hosting, website hosting or well anything they provide I'd just recommend to avoid them;

Internic.ca overcharges for any and everything so there's a great reason to avoid.

Why I'm posting this is not simply because they are overpriced but because when I didn't need something I paid for they WILL NOT REFUND ME!!!

Well I understand that's you policy but understand this: IT SHOULDN'T BE

Why do you not return me my money?

I Mean INTERNIC please tell me you returned some kind of products back in your lifetime!

Any other company in the world would agree, if you didn't provide me my service I should get the money back!

PERIOD

Avoid INTERNIC AT ALL COST

And if internic is reading this, I know you offer me an exchange but I dont need anything from you, and that's a fact, not something I did on purpose but I paid you and didn't need what it was, canceled within the first 4 days - which is well within the 30 day limit - and the general descretion of companies is to give the money back!

if not all of it then most. I dont through around 50 dollar bills like p. diddy so give me a break, just a business that needed some services, realized it was not expired and want my money back

The official response from internic:
"Unfortunately we are unable to offer a refund for cancelled orders."


I followed up trying to reason with them, they are still unreasonable:
"Unfortunately we still cannot provide a refund on the credit card; the credit can go towards the purchase of another domain name."

Guys I DONT NEED A DOMAIN NAME, I NEED MY MONEY

This is equivalent to 5 or more days worth of food, you are really starving me here and I will remain by this point weather or not I decided to buy a domain, which i still have no need for!!!!!!!

To resolve this with me personally see bottom for email, I will follow up if they ever do....

last word on this: CHANGE YOUR POLICY