Fido/Rogers login fail

So we have a great service on fido.ca which has many features, showing the billing summary and the calling/data usage summary incuding the minutes and bytes used (if you have a data plan).

The problem is that many times when trying to log in we get this message:
Sorry! Your request cannot be completed at this time due to a technical issue. We are currently working on a resolution and appreciate your patience. Please try again later.

The message I get from fido.ca sign in page, I think the service should be more available, longer hours not bound by 9-5 m-f mentality which rogers.com login page also seems to follow (reminder that Rogers owns Fido).

Let me know you thoughts, if you had those frustrations also and what have you done about them?

if you are representing fido or rogers/fido drop us a line for more information about these issues, or any comments on the matter.

Thanks!