As I discussed in article Rogers: Bad Business Influence on FIDO, it is now confirmed. Fido just can't match what wind mobile has, I even talked to cancellation department for about 15 minutes and they simply were OK with me leaving!
Now I ask the reader (whom ever you are): Have you ever heard of a company, business or any type of organization that are OK with you leaving them (aka not giving them more money)???
I am aware that money is not everything, but maybe that's the point here: they should at least do right by the customer and try to keep them, don't you think?
I even told the lady, I did like the fido service thus far, I simply want to upgrade but they are not making it financial feasible nor sound (or even something that would make sense) for me to make this upgrade. I was willing to pay a certain amount, within reason (say $100 for argument sake - coincidently also the same as cancelling with fido!)
I am offered a free android phone (windtab - which I will report back on the exact details as I find out) that I am interested in, No contract (I believe there's a year commitment but at this price I will sign for 3 years!) and best of all the unlimited EVERYTHING plan is $29!!! (this includes at least 5GB of data!!!)
All the while fido which claims to be a discount brand can offer me $25 for a measly 500MB, not to mention the other $25 for a limited amount of talk (what's 150 minutes these days?? for a month it's really nothing so again measly) and unlmtd text (who doesn't have this already?). So comon fido, tell the big sister to step it up and allow you to do more, or whatever the reason is...
The ECF (Early Cancellation Fee) is totally worth it, $100 to get an android phone, plus unlimited everything for the same monthly price I'm paying for ONLY 150 minutes and unltmd text, I'm practically investin 100 to get more services for the same price, or if I wanted those service I would pay another 100 so really, saving 100!!!
See my logic?
I will attach the voice call which I recorded (for quality NOT training purposes! as they claim, well if you record, so do I!), for now here are some quotes:
She admitted:
"We have a lot of customer's leaving us to go to wind mobile"
"[A lot* of wind mobile customers are coming back to fido from wind, no because of the data, but the coverage]" - had to fully paraphrase this one, but I don't see coverage issues, now they are expending and get all GTA I would ever need
"It's the best I can offer you"
This is not the first time I see this mistake made in business, and being somewhat close to business leaders I can tell you that it's a huge mistake. They would only have to drop their 50 to 30 and cover the $75 the phone cost and I would stay on board, but they can't, I don't know why but I speculate it's because of: ego, sister Rogers, greed, plain being bad business people which makes them idiots in this world of business.
It's no wonder they stay in business because their great voice and text services but I predict they will be hit hard as people want data plans and smartphones, their lack of caring for customers will be a huge problem. If they don't end up fixing it, Canada will lose a local business while foreign Wind mobile will take over. And they are taking over.
*She threw a stat of 97%, but knowing that 87% of stats are made up on the spot I kind of don't see this being accurate....
As always, let me know your thoughts in the comments or by email.
Thanks for visiting
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